Need help with your shipment?
We have gathered answers to the most frequently asked questions regarding the packaging, transport, tracking, and insurance of your items. If you need specific support, our specialized team is available to guide you through every step.


Track your package in real time with ThePackengers
Track your package in real time with ThePackengers
FAQ
Price and quotation
My Customer Area
Order follow-up
Insurance
Rewards & Membership
Still have questions?
If you can’t find answer to your question in our FAQ, you can always contact us. We will answer to you shortly.
Customers satisfied with their shipments
Our customers share their shipping experience with ThePackengers: careful packaging, reliable delivery and clear tracking, from departure to receipt.
Chicago Customer
Nov 10, 2025
Verified
I am extremely satisfied with your service. The online process was simple, the English translations were easily accessible, and I was able to track my order and subsequent steps without difficulty, right up to final delivery. An ideal shipping solution.
Matthew Daniel
Nov 28, 2025
Verified
Impeccable packaging. Excellent communication. The only slight drawback: DHL handled the delivery but didn't specify a delivery time. The tracking only shows the time the package left the warehouse and an expected delivery before the end of the day. This is really insufficient on DHL's part. Almost all other carriers offer full tracking. However, the price and packaging were very good, so I will definitely use their services again. I had difficulty leaving this review because the link redirected me to Trustpilot France. Please try to find a link that's appropriate for your country.
Jack Dempsey
Aug 2, 2025
Verified
I live in Central Florida. I bought a linen-backed poster at an auction in Paris and used ThePackengers for the wrapping. My poster was wrapped by Kamelya, who did an exceptional job! I highly recommend this wrapping service. I won't use anyone else. Excellent work, delighted customer!
Tuomo Fonsen
Nov 20, 2025
Verified
It might have been better to use good quality plastic tape rather than brown packing tape, as the latter came unstuck upon arrival. However, everything was so carefully packaged, even double-packed, that the fragile porcelain pieces were unlikely to be damaged.
Yulia Ustinova
Sep 25, 2025
Verified
I've received several packages from ThePackengers and I want to give a special thank you to Marina, who packed my last order. Everything was packed with extreme care: no leaks, no damage, and remarkable attention to detail. Compared to a previous package (packed by someone else) that arrived with broken bottles, Marina's work is truly exceptional. I really appreciate her attention to detail. Thanks again!
Laurence Guittard
Oct 9, 2025
Verified
I have used The Packengers several times for the collection, packing, and shipping of artwork purchased at auction. Of all the companies I've used, they are the best. The items arrived carefully packaged, and the parcels opened without any assistance. From the moment the order was placed, and throughout the entire process, from collection to shipping, progress was communicated through regular email exchanges. I particularly appreciate that the auction receipt is available on the website, and not just an order number. They are the best I've found.
Ken Sperandio
Oct 17, 2025
Verified
This is the third time I've used this company to ship antique clocks. Twice, it was a shipment from the UK to the US, and the third time, a shipment within the US. Each time, the packaging was so careful that the clocks arrived in perfect condition. I also appreciate that this company sends me regular email updates informing me of each step of the process, from pickup to delivery. This way, I'm fully informed, I know what to expect, and I can plan my shipment accordingly.
Dhr. Sier
Nov 1, 2025
Verified
The packaging is always excellent: I have trouble opening it! I've never received a damaged item. Delivery does take some time. This time, there was an additional delay because a shipping label (for UPS) was created, but the process stopped there. After several days without any updates, I contacted the packaging company, and the package arrived the next day… in perfect condition, as always.
Ken Sperandio
Oct 17, 2025
Verified
This is the third time I've used this company to ship antique clocks. Twice, it was a shipment from the UK to the US, and the third time, a shipment within the US. Each time, the packaging was so careful that the clocks arrived in perfect condition. I also appreciate that this company sends me regular email updates informing me of each step of the process, from pickup to delivery. This way, I'm fully informed, I know what to expect, and I can plan my shipment accordingly.
Laurence Guittard
Oct 9, 2025
Verified
I have used The Packengers several times for the collection, packing, and shipping of artwork purchased at auction. Of all the companies I've used, they are the best. The items arrived carefully packaged, and the parcels opened without any assistance. From the moment the order was placed, and throughout the entire process, from collection to shipping, progress was communicated through regular email exchanges. I particularly appreciate that the auction receipt is available on the website, and not just an order number. They are the best I've found.
Yulia Ustinova
Sep 25, 2025
Verified
I've received several packages from ThePackengers and I want to give a special thank you to Marina, who packed my last order. Everything was packed with extreme care: no leaks, no damage, and remarkable attention to detail. Compared to a previous package (packed by someone else) that arrived with broken bottles, Marina's work is truly exceptional. I really appreciate her attention to detail. Thanks again!
Dhr. Sier
Nov 1, 2025
Verified
The packaging is always excellent: I have trouble opening it! I've never received a damaged item. Delivery does take some time. This time, there was an additional delay because a shipping label (for UPS) was created, but the process stopped there. After several days without any updates, I contacted the packaging company, and the package arrived the next day… in perfect condition, as always.
Tuomo Fonsen
Nov 20, 2025
Verified
It might have been better to use good quality plastic tape rather than brown packing tape, as the latter came unstuck upon arrival. However, everything was so carefully packaged, even double-packed, that the fragile porcelain pieces were unlikely to be damaged.
Jack Dempsey
Aug 2, 2025
Verified
I live in Central Florida. I bought a linen-backed poster at an auction in Paris and used ThePackengers for the wrapping. My poster was wrapped by Kamelya, who did an exceptional job! I highly recommend this wrapping service. I won't use anyone else. Excellent work, delighted customer!
Matthew Daniel
Nov 28, 2025
Verified
Impeccable packaging. Excellent communication. The only slight drawback: DHL handled the delivery but didn't specify a delivery time. The tracking only shows the time the package left the warehouse and an expected delivery before the end of the day. This is really insufficient on DHL's part. Almost all other carriers offer full tracking. However, the price and packaging were very good, so I will definitely use their services again. I had difficulty leaving this review because the link redirected me to Trustpilot France. Please try to find a link that's appropriate for your country.
Chicago Customer
Nov 10, 2025
Verified
I am extremely satisfied with your service. The online process was simple, the English translations were easily accessible, and I was able to track my order and subsequent steps without difficulty, right up to final delivery. An ideal shipping solution.
Trustpilot
4.3 / 5 Based on
Customers satisfied with their shipments
Our customers share their shipping experience with ThePackengers: careful packaging, reliable delivery and clear tracking, from departure to receipt.
Chicago Customer
Nov 10, 2025
Verified
I am extremely satisfied with your service. The online process was simple, the English translations were easily accessible, and I was able to track my order and subsequent steps without difficulty, right up to final delivery. An ideal shipping solution.
Matthew Daniel
Nov 28, 2025
Verified
Impeccable packaging. Excellent communication. The only slight drawback: DHL handled the delivery but didn't specify a delivery time. The tracking only shows the time the package left the warehouse and an expected delivery before the end of the day. This is really insufficient on DHL's part. Almost all other carriers offer full tracking. However, the price and packaging were very good, so I will definitely use their services again. I had difficulty leaving this review because the link redirected me to Trustpilot France. Please try to find a link that's appropriate for your country.
Jack Dempsey
Aug 2, 2025
Verified
I live in Central Florida. I bought a linen-backed poster at an auction in Paris and used ThePackengers for the wrapping. My poster was wrapped by Kamelya, who did an exceptional job! I highly recommend this wrapping service. I won't use anyone else. Excellent work, delighted customer!
Tuomo Fonsen
Nov 20, 2025
Verified
It might have been better to use good quality plastic tape rather than brown packing tape, as the latter came unstuck upon arrival. However, everything was so carefully packaged, even double-packed, that the fragile porcelain pieces were unlikely to be damaged.
Yulia Ustinova
Sep 25, 2025
Verified
I've received several packages from ThePackengers and I want to give a special thank you to Marina, who packed my last order. Everything was packed with extreme care: no leaks, no damage, and remarkable attention to detail. Compared to a previous package (packed by someone else) that arrived with broken bottles, Marina's work is truly exceptional. I really appreciate her attention to detail. Thanks again!
Laurence Guittard
Oct 9, 2025
Verified
I have used The Packengers several times for the collection, packing, and shipping of artwork purchased at auction. Of all the companies I've used, they are the best. The items arrived carefully packaged, and the parcels opened without any assistance. From the moment the order was placed, and throughout the entire process, from collection to shipping, progress was communicated through regular email exchanges. I particularly appreciate that the auction receipt is available on the website, and not just an order number. They are the best I've found.
Ken Sperandio
Oct 17, 2025
Verified
This is the third time I've used this company to ship antique clocks. Twice, it was a shipment from the UK to the US, and the third time, a shipment within the US. Each time, the packaging was so careful that the clocks arrived in perfect condition. I also appreciate that this company sends me regular email updates informing me of each step of the process, from pickup to delivery. This way, I'm fully informed, I know what to expect, and I can plan my shipment accordingly.
Dhr. Sier
Nov 1, 2025
Verified
The packaging is always excellent: I have trouble opening it! I've never received a damaged item. Delivery does take some time. This time, there was an additional delay because a shipping label (for UPS) was created, but the process stopped there. After several days without any updates, I contacted the packaging company, and the package arrived the next day… in perfect condition, as always.
Ken Sperandio
Oct 17, 2025
Verified
This is the third time I've used this company to ship antique clocks. Twice, it was a shipment from the UK to the US, and the third time, a shipment within the US. Each time, the packaging was so careful that the clocks arrived in perfect condition. I also appreciate that this company sends me regular email updates informing me of each step of the process, from pickup to delivery. This way, I'm fully informed, I know what to expect, and I can plan my shipment accordingly.
Laurence Guittard
Oct 9, 2025
Verified
I have used The Packengers several times for the collection, packing, and shipping of artwork purchased at auction. Of all the companies I've used, they are the best. The items arrived carefully packaged, and the parcels opened without any assistance. From the moment the order was placed, and throughout the entire process, from collection to shipping, progress was communicated through regular email exchanges. I particularly appreciate that the auction receipt is available on the website, and not just an order number. They are the best I've found.
Yulia Ustinova
Sep 25, 2025
Verified
I've received several packages from ThePackengers and I want to give a special thank you to Marina, who packed my last order. Everything was packed with extreme care: no leaks, no damage, and remarkable attention to detail. Compared to a previous package (packed by someone else) that arrived with broken bottles, Marina's work is truly exceptional. I really appreciate her attention to detail. Thanks again!
Dhr. Sier
Nov 1, 2025
Verified
The packaging is always excellent: I have trouble opening it! I've never received a damaged item. Delivery does take some time. This time, there was an additional delay because a shipping label (for UPS) was created, but the process stopped there. After several days without any updates, I contacted the packaging company, and the package arrived the next day… in perfect condition, as always.
Tuomo Fonsen
Nov 20, 2025
Verified
It might have been better to use good quality plastic tape rather than brown packing tape, as the latter came unstuck upon arrival. However, everything was so carefully packaged, even double-packed, that the fragile porcelain pieces were unlikely to be damaged.
Jack Dempsey
Aug 2, 2025
Verified
I live in Central Florida. I bought a linen-backed poster at an auction in Paris and used ThePackengers for the wrapping. My poster was wrapped by Kamelya, who did an exceptional job! I highly recommend this wrapping service. I won't use anyone else. Excellent work, delighted customer!
Matthew Daniel
Nov 28, 2025
Verified
Impeccable packaging. Excellent communication. The only slight drawback: DHL handled the delivery but didn't specify a delivery time. The tracking only shows the time the package left the warehouse and an expected delivery before the end of the day. This is really insufficient on DHL's part. Almost all other carriers offer full tracking. However, the price and packaging were very good, so I will definitely use their services again. I had difficulty leaving this review because the link redirected me to Trustpilot France. Please try to find a link that's appropriate for your country.
Chicago Customer
Nov 10, 2025
Verified
I am extremely satisfied with your service. The online process was simple, the English translations were easily accessible, and I was able to track my order and subsequent steps without difficulty, right up to final delivery. An ideal shipping solution.
Trustpilot
4.3 / 5 Based on
Customers satisfied with their shipments
Our customers share their shipping experience with ThePackengers: careful packaging, reliable delivery and clear tracking, from departure to receipt.
Chicago Customer
Nov 10, 2025
Verified
I am extremely satisfied with your service. The online process was simple, the English translations were easily accessible, and I was able to track my order and subsequent steps without difficulty, right up to final delivery. An ideal shipping solution.
Matthew Daniel
Nov 28, 2025
Verified
Impeccable packaging. Excellent communication. The only slight drawback: DHL handled the delivery but didn't specify a delivery time. The tracking only shows the time the package left the warehouse and an expected delivery before the end of the day. This is really insufficient on DHL's part. Almost all other carriers offer full tracking. However, the price and packaging were very good, so I will definitely use their services again. I had difficulty leaving this review because the link redirected me to Trustpilot France. Please try to find a link that's appropriate for your country.
Jack Dempsey
Aug 2, 2025
Verified
I live in Central Florida. I bought a linen-backed poster at an auction in Paris and used ThePackengers for the wrapping. My poster was wrapped by Kamelya, who did an exceptional job! I highly recommend this wrapping service. I won't use anyone else. Excellent work, delighted customer!
Tuomo Fonsen
Nov 20, 2025
Verified
It might have been better to use good quality plastic tape rather than brown packing tape, as the latter came unstuck upon arrival. However, everything was so carefully packaged, even double-packed, that the fragile porcelain pieces were unlikely to be damaged.
Yulia Ustinova
Sep 25, 2025
Verified
I've received several packages from ThePackengers and I want to give a special thank you to Marina, who packed my last order. Everything was packed with extreme care: no leaks, no damage, and remarkable attention to detail. Compared to a previous package (packed by someone else) that arrived with broken bottles, Marina's work is truly exceptional. I really appreciate her attention to detail. Thanks again!
Laurence Guittard
Oct 9, 2025
Verified
I have used The Packengers several times for the collection, packing, and shipping of artwork purchased at auction. Of all the companies I've used, they are the best. The items arrived carefully packaged, and the parcels opened without any assistance. From the moment the order was placed, and throughout the entire process, from collection to shipping, progress was communicated through regular email exchanges. I particularly appreciate that the auction receipt is available on the website, and not just an order number. They are the best I've found.
Ken Sperandio
Oct 17, 2025
Verified
This is the third time I've used this company to ship antique clocks. Twice, it was a shipment from the UK to the US, and the third time, a shipment within the US. Each time, the packaging was so careful that the clocks arrived in perfect condition. I also appreciate that this company sends me regular email updates informing me of each step of the process, from pickup to delivery. This way, I'm fully informed, I know what to expect, and I can plan my shipment accordingly.
Dhr. Sier
Nov 1, 2025
Verified
The packaging is always excellent: I have trouble opening it! I've never received a damaged item. Delivery does take some time. This time, there was an additional delay because a shipping label (for UPS) was created, but the process stopped there. After several days without any updates, I contacted the packaging company, and the package arrived the next day… in perfect condition, as always.
Ken Sperandio
Oct 17, 2025
Verified
This is the third time I've used this company to ship antique clocks. Twice, it was a shipment from the UK to the US, and the third time, a shipment within the US. Each time, the packaging was so careful that the clocks arrived in perfect condition. I also appreciate that this company sends me regular email updates informing me of each step of the process, from pickup to delivery. This way, I'm fully informed, I know what to expect, and I can plan my shipment accordingly.
Laurence Guittard
Oct 9, 2025
Verified
I have used The Packengers several times for the collection, packing, and shipping of artwork purchased at auction. Of all the companies I've used, they are the best. The items arrived carefully packaged, and the parcels opened without any assistance. From the moment the order was placed, and throughout the entire process, from collection to shipping, progress was communicated through regular email exchanges. I particularly appreciate that the auction receipt is available on the website, and not just an order number. They are the best I've found.
Yulia Ustinova
Sep 25, 2025
Verified
I've received several packages from ThePackengers and I want to give a special thank you to Marina, who packed my last order. Everything was packed with extreme care: no leaks, no damage, and remarkable attention to detail. Compared to a previous package (packed by someone else) that arrived with broken bottles, Marina's work is truly exceptional. I really appreciate her attention to detail. Thanks again!
Dhr. Sier
Nov 1, 2025
Verified
The packaging is always excellent: I have trouble opening it! I've never received a damaged item. Delivery does take some time. This time, there was an additional delay because a shipping label (for UPS) was created, but the process stopped there. After several days without any updates, I contacted the packaging company, and the package arrived the next day… in perfect condition, as always.
Tuomo Fonsen
Nov 20, 2025
Verified
It might have been better to use good quality plastic tape rather than brown packing tape, as the latter came unstuck upon arrival. However, everything was so carefully packaged, even double-packed, that the fragile porcelain pieces were unlikely to be damaged.
Jack Dempsey
Aug 2, 2025
Verified
I live in Central Florida. I bought a linen-backed poster at an auction in Paris and used ThePackengers for the wrapping. My poster was wrapped by Kamelya, who did an exceptional job! I highly recommend this wrapping service. I won't use anyone else. Excellent work, delighted customer!
Matthew Daniel
Nov 28, 2025
Verified
Impeccable packaging. Excellent communication. The only slight drawback: DHL handled the delivery but didn't specify a delivery time. The tracking only shows the time the package left the warehouse and an expected delivery before the end of the day. This is really insufficient on DHL's part. Almost all other carriers offer full tracking. However, the price and packaging were very good, so I will definitely use their services again. I had difficulty leaving this review because the link redirected me to Trustpilot France. Please try to find a link that's appropriate for your country.
Chicago Customer
Nov 10, 2025
Verified
I am extremely satisfied with your service. The online process was simple, the English translations were easily accessible, and I was able to track my order and subsequent steps without difficulty, right up to final delivery. An ideal shipping solution.
Trustpilot
4.3 / 5 Based on